Shipping policy

Shipping Policy

At BelleCraft, we are committed to providing a safe, transparent, and reliable shopping experience. We understand that customers want to know when their orders will arrive and what to expect after placing an order.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing

All orders are processed after payment has been successfully received and confirmed.

Orders are generally prepared for shipment within 1–3 business days. Orders placed during weekends, public holidays, promotional periods, or periods of high order volume may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Shipping & Delivery

Delivery times depend on the customer's destination and the shipping method available at checkout.

Estimated delivery time:

- Processing time: 1–3 business days
- Estimated delivery: 5–15 business days after dispatch

Delivery estimates are provided as a guide and may vary depending on the destination, carrier, customs procedures, weather, public holidays, or other circumstances outside our control.

Shipping Costs

Applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If a free-shipping promotion is available, the terms and eligibility requirements will be displayed on the relevant product page or during checkout.

Order Tracking

Once your order has been dispatched, we will provide tracking information when it is available.

Customers can use the tracking number provided to follow their shipment and check its delivery progress.

Please allow some time for tracking information to become active after the order has been dispatched.

International Shipping & Customs

For international orders, delivery times may vary because of customs clearance and local delivery procedures.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their country's authorities unless otherwise stated at checkout.

Delivery Delays

Although we work with shipping partners to deliver orders as efficiently as possible, delivery delays can occasionally occur.

Delays may result from:

- Severe weather
- Customs processing
- Public holidays
- Carrier disruptions
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control

If your order has exceeded the estimated delivery timeframe, please contact our customer support team so we can help investigate the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your information before completing your purchase.

BelleCraft cannot be held responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.

To help us resolve the issue quickly, we may request photographs of the product and packaging together with your order information.

Lost Packages

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us so that we can investigate the shipment with the relevant carrier.

Customer Support

Our goal is to make every order experience clear and reliable. If you have any questions about shipping, delivery, or your order, please contact our customer support team using the contact details provided on the BelleCraft website.

Thank you for choosing BelleCraft. We appreciate your trust and look forward to serving you.